Our Live Chat service lets you connect online with a professional counsellor in real time in English or French. Live Chat is open daily from 7 p. ET only, in order to help ensure that all conversations are responded to by midnight. Live Chat is closed , but you can still get help online! You can access confidential not anonymous support by tapping the button below. A trained volunteer crisis responder is available to support you on your phone or computer, day or night. To learn more about this option, you can review its information page and privacy policy.
Check out our FAQ below for more information! During a conversation, one of our counsellors will listen and ask questions to help you navigate through challenges and think about next steps that work for you. An average chat session at Kids Help Phone is about 45 minutes. The average wait time to connect with a counsellor is about 30 minutes.
You can check out our other e-mental health support services to find out if they may be an option for you. At Kids Help Phone, we want you to feel safe and respected. Our counsellors and team deserve respect and safety, too. We want to let you know that if we notice inappropriate or harmful behaviour during a chat session, we may need to end the conversation. If you have any questions, you can share them with a counsellor or ask to speak to a counselling manager. You can also review our Terms of service for more information.
Live Chat counselling is currently open daily from 7 p. We want to let you now that on occasion, Live Chat may undergo scheduled maintenance. During this time, the service will be closed.
When Live Chat is closed , you can get support online by contacting a trained, volunteer crisis responder through a web browser on desktop or mobile.
