Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page. Shipping Fees: 1. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse.
Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others. Refusal due to high taxes may result in a refund upon return to our warehouse. Q: Can I change the shipping address of my order? A: Orders can be edited or canceled only before shipment by contacting our customer support team at info sovol3d. Once shipped, we cannot guarantee updates to your address. Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently. Q: Why did I receive only part of my order? A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items. Q: I received a shipment delivered email but nothing arrived. What should I do? A: First, contact your local post office and check around your delivery area e.
If still not found, contact us for assistance. Q: Why hasn't my order shipped yet? A: Shipping may be delayed days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped. Q: Which countries do Sovol products generally ship to? A: Please select "Ship from China". We have a day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at info sovol3d. Items sent back to us without first requesting a return will not be accepted. Undamaged products may be returned for a full refund for any reason within 14 days of the date of purchase. Refund requests for the day money-back guarantee expire 14 days after opening a warranty claim.
