Having connection issues? Here's some simple ways you could improve your Wi-Fi connection within your home. We're always working to improve our network for our customers. Stay in the loop with scheduled network maintenance and upgrades. We're always here to support our customers. Looks like there might be a technical issue impacting the network coverage checker. Please refresh this page or try again later.
To access our 5G network, you'll need a 5G-approved device, to be in a 5G coverage area and on a Large monthly mobile plan. Wi-Fi Calling could help keep you connected. Our coverage map uses advanced prediction tools to provide results that are accurate as possible based on the information we have available. We have not individually tested every location for coverage.
This means there may be differences between predicted and actual coverage available. These differences are unavoidable due to the nature of radio-based mobile networks and the unlimited variations in environment at a specific location. This could be because of your device, how close you are to our nearest mobile tower, or how many people are using the network where you are. Additionally, geographic features such as hills and mountains, local building density, new development sites, building materials and physical structures can block mobile signals and impact mobile reception.
The type of coverage you can expect can depend on whether you use your device indoors or outdoors. Indoor coverage is highly variable, and the coverage checker aims to provide an indication of indoor coverage availability.
Coverage levels can be reduced indoors due to higher mobile signal loss inside, compared with outside. Predicted indoor coverage factors in a building penetration loss model, however there may be instances where indoor coverage is predicted, but your device will not work. Things like urban density, building materials, physical structures, and window finishings can impact the level of coverage you might get indoors.
