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Your cookie preferences have been saved. You can change your cookie settings at any time. Social Security Scotland will treat you with dignity, fairness and respect during the decision making process. Social Security Scotland will send you a letter with the decision.
This letter is called a notice of determination. If you have a terminal illness, Social Security Scotland will aim to make a decision as quickly as possible, in around 7 working days. As Adult Disability Payment is a new service, some processes may take longer. Processing applications can also take longer because of high demand. Social Security Scotland uses a points scoring system across 12 activities for the daily living and mobility parts. Each activity has a list of options.
These options are descriptions for different levels of need. You then score the points that are linked to that description. Your decision letter will include a list of the points awarded for each of the 12 activities, and explain why you were awarded these points. By law, the letter needs to give clear and accessible guidance and explanations to you about the decision.
It will also tell you what to do if you do not agree with the decision. Contact Social Security Scotland if you have any questions about your decision letter. Your feedback helps us to improve this website. Do not give any personal information because we cannot reply to you directly.
