Westminster City Council. Our approach. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. Their accounts of what has happened are summarised below. The complaint. Background and summary of events. Summary of events. Assessment and findings.
Determination decision. Orders and recommendations. This is governed by the Housing Ombudsman Scheme. When a complaint is brought to the Ombudsman, we must consider all the circumstances of the case as there are sometimes reasons why a complaint will not be investigated.
Paragraph 39 r of the Housing Ombudsman Scheme notes as follows: As discussed further below, the resident has previously referred a complaint to this service case reference which related to his concerns that his neighbour was committing benefit fraud. During the period of the current complaint, the resident has continued to raise his concerns with the landlord that his neighbour is committing benefit fraud.
Background and summary of events Background The resident has been a secured tenant at the property of the landlord since 1 November The landlord is a local authority. The landlord operates a two stage complaints policy. The landlord is required to investigate reports of such behaviour and take appropriate action. The landlord also operates an ASB policy. The policy notes that the landlord will investigate reports of ASB by interviewing the parties, using warning letters, offering mediation, and considering management transfers where appropriate.
The landlord can also consider tenancy enforcement action such as seeking eviction. The policy also notes that the landlord will signpost residents to relevant support agencies, and consider using independent resources such as professional witnesses as part of its investigation. The landlord operates a management transfer policy. The policy notes that the landlord may offer a management transfer where a resident is at risk of harm and cannot safely stay in their property.
